Fuzzy-scorecard based logistics management in robust SCM

0360-8352/$ see front matter 2011 Elsevier Ltd. A doi:10.1016/j.cie.2011.11.011 ⇑ Tel./fax: +886 2 86625932. E-mail address: [email protected] Due to the IT advances, the logistics management faces a change to the new era. This article proposes a novel method to evaluate the real-time overall performance of a logistics network for a supply chain. The corresponding strategies to manage the underperformed channels can be subsequently obtained in the method. Thus, the logistics network can be managed timely under the stochastic environment, and it makes the SCM robust. The overall performance of the logistics network is integrated by the individual logistics channel real-time performance which can be easily obtained by the new IT technologies such as RFID, etc. The fuzzy-scorecard is introduced to indicate the measured key performance indicators (KPI) for the network. Some numerical examples are presented to illustrate the various scenarios of management for the proposed method. 2011 Elsevier Ltd. All rights reserved.